Refund Policy for ACT For America

At ACT For America, we strive to provide high-quality products and services to our customers. However, we understand that there may be situations where a refund is necessary. This refund policy outlines the circumstances under which refunds are available and how they will be processed.

Eligibility for Refunds:

  1. Product Defects: If a product is found to be defective or damaged upon arrival, customers may request a refund or replacement within 30 days of the purchase date.

  2. Incorrect Items: If a customer receives an item that does not match the description or is not the item they ordered, they may request a refund or replacement within 30 days of the purchase date.

  3. Unused Products: Customers may request a refund for unused products in their original packaging within 30 days of the purchase date.

  4. Cancelled Services: Customers may request a refund for cancelled services up to 48 hours before the scheduled service date. Cancellations made less than 48 hours in advance will not be eligible for a refund.

Non-Refundable Items:

  1. Digital products, including software and downloadable content, are non-refundable unless found to be defective or not as described.

  2. Custom or personalized items are non-refundable unless found to be defective or damaged upon arrival.

Refund Process:

To request a refund, customers must contact our customer service team at info@actforamerica.org and provide their order number, product/service details, and the reason for the refund request. Our team will review the request and, if eligible, process the refund within 10 business days.

Refunds will be issued to the original payment method used during the purchase. Shipping and handling fees are non-refundable, and customers are responsible for any return shipping costs unless the product is found to be defective or an incorrect item was received.

Changes to This Policy:

We reserve the right to modify this refund policy at any time. Please review this policy periodically for any changes. Your continued use of our products or services following any changes to this policy constitutes your acceptance of the modified policy.

If you have any questions or concerns regarding this refund policy, please contact us at +1-202-204-6999 .